At the bottom right of any Policy & Procedure page will be an orange bar to click and start a conversation.
Clicking this will open the chat window where they will enter their query.
If the user changes the page they are viewing, it will automatically add a comment to the chat so that both parties are aware.
This information will then get transferred to a new open ticket, and the default participants of the default department will be notified, along with the original author of the article.
This provides a great way to converse with readers of your Policies and Procedures as they are perusing the site.
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Up Since 10/23/2020 2:58:01 PM