System wide settings will be found in the Configuration tab.
Note: Only users set as admin will have the ability to see the Configuration tab and change these settings.
The list of departments in your organization can be edited by clicking on the hamburger icon and selecting "Departments". Under each department you can select a list of "Default Participants", which are the users who will always be added to any ticket created for that department. An "Incident Assignee" can also be set for each department, which will be the person assigned for all Incident Reports made by users in their department.
User groups can be used to hide articles from users not in that group.
To add or remove user groups, click the hamburger icon and select User Groups. Then add or delete the user groups in there.
Inside each user group (if you click the user group) you will see a list called Users. You can add users to the list for that user group. This allows you to add users to more than one group.
You can then select the Primary User Group for a user by editing their user profile. You can also add users to the User Group by editing the Users list under the group. This allows a user to be in multiple groups at the same time.
Auto Close Days
Specifies the number of days a ticket will remain "answered" before it is automatically closed by the system. If nothing is specified, the default number of days will be 30, presuming it remains answered and has no other responses.
Setting this option to Yes will hide the webchat from the pages in the Policies & Procedures tab.
Override Logo Here you can specify a PNG file to replace the logo at the top of Staff.Wiki.
This is the department that will be automatically selected for any new tickets that are created or received through email.
POP3 Entries / Email Address
Here you can set up the POP3 server to use for integrating email with Staff.Wiki, for communicating over tickets and webchat.
App Logo Text
Instead of a logo, you can specify text to appear at the top of the page instead.
This allows you to set the copyright at the bottom of each page.
This allows you to set the application description that appears at the top right of the screen.
Contact Article Author in Webchat
For any webchat (Questions) asked on a particular article, indicates whether the author of the article should be included in the ticket. Otherwise the question will go to the default department and its default participants, as defined in the department settings.
Here you can specify the name of the Active Directory server to use for logging in. This option can only be used in the Professional Edition.
Enable Client Policies
If set to Yes, will add a 'Client Policies' tab at the top, and allow clients to be added as users. Those users will only be able to view the Client Policies tab. Setting this to No, after initially setting this to Yes, will not delete existing articles inside it but will only hide them from being displayed.
This option lets you set a 'super approver', which is an approver that will be required to approve every change made to every article in the system.
Only Wiki Managers Edit
If set to Yes, then End users will not be able to modify pages, even if that modification requires approval. Only Wiki Managers will be able to modify pages.
If Yes, will enable 'star ratings' for each page that users can use to rate an article.
If set to Yes, will keep a record of every user who has viewed an article, and when it was viewed.
Override Header Color
Specify a color name, or hexadecimal color code (CSS style) to use for header titles in articles.
Override Article Font
Allows you to specify a new font name to use for the article body. Specify a URL, followed by the @ symbol and the font name to use external fonts.
Specify the URL of a CSS file to load in for each article. This CSS file can override styles used in the system.
The name of the SMTP server to use for outgoing email. Enter :587:tls at the end of the server name to use SSL.
The 'from' email address to use when sending emails.
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Up Since 10/23/2020 2:58:01 PM