Staff.Wiki is a software tool to centralize, manage and streamline your organization's policies and procedures for total business alignment. Featuring in-page web chat, change approval workflow, checklists and staff acknowledgements.
A Policies and Procedures wiki. With real-time chat in each page, approval workflow for changes, acknowledgements, security and search.
Bring procedures to life with checklists that users can fill out individually or collaborate on, and then send the checklist for approval or review.
Create multi-level training courses and automatically-marked exams and quizzes to encourage skills development and policy proficiency.
A Ticket and Chat System to track questions, incidents, investigations, waiver requests & more. With task management and email integration.
Achieve Total Business Alignment
Wiki of Policies, Procedures, Best Practices, Objectives and More
Your Staff.Wiki site will be the primary source for your staff to get guidance on your company's policies, procedures, best practices, tips, objectives, and more. Use the power of wiki editing to easily create content for your staff to view, get approval and highlight changes from one version to the next.
Publicize your policies and procedures by having them automatically e-mailed to staff to read and acknowledge with e-ink signatures.
You can add multiple tasks within the policy or procedures (wiki pages) and assign them to staff members. Those tasks can have sub-tasks, recurrence schedules, due dates, and reminders. A great way to set reminders for management to ensure company policies and procedures are kept current and frequently reviewed.
In-Page Chat and Ticket System
Featuring an integrated ticket system and real-time chat, keep staff communications in one centralized place. Ask questions about specific policies or procedures, report incidents (eg. policy or compliance violation) or post tips that need investigating. Tickets will automatically be directed to the appropriate personnel for responses or handling based on the selected departments.
Use the ticket system to send and monitor tasks to specific staff members, for example to create new wiki pages, or requests to staff to acknowledge specific policies, such as updates to the employee code of conduct.
Use Staff.Wiki to test your staff's company knowledge or create learning materials for new employees, for example a safety training course.
Easily create multiple-choice quizzes to help staff re-enforce new or updated policies and procedures. You can also build a certification path by progressively unlocking quizzes, depending on their individual pass level. Enforce retake intervals for staff who fail their exams, to encourage additional study time.
By creating both a wiki for training material and quizzes to test knowledge, you can build and track a full staff education and professional development program for your staff.
All Your Company Knowledge, In One Wiki
Use Staff.Wiki to ensure that all your staff have access to critical Policies and Procedures through one, up-to-date source.
No more scattered Policies and Procedures
With Staff.Wiki you can provide a professional looking, fully searchable employee guide, procedure manual, safety guide, operations guide - or other policy pages with sections, subsections, inline images. Easy to update.
Never leave your staff guessing again
Put your staff directly in contact with subject-matter experts with a real-time chat window in every policy or procedures page. Fully integrated with a Ticket System so no queries or suggestions are ever forgotten.
Approval workflow to manage and track changes
Enforce approval workflow for updates to your policies or procedures. Add multi-level approval to notify stakeholders. Assign staff to work on policy pages and get notifications of approvals and work completion.
Policies and Procedures Acknowledgement
Communication is key to a company's policies and procedures. With one action, you can send a link to a policy or a policy update to staff members who will digitally sign and acknowledge that they have read and understood that policy.
Let staff suggest updates to wiki pages
Encourage feedback for continual improvements. With Staff.Wiki, staff can easily make suggestions to help you keep your policies up-to-date and easy to read. Updates will always go through an approval workflow.
Request policy exceptions with approval
If a waiver or exemption is required for a specific policy, use Staff.Wiki to enter a Policy Exception Request, providing a reason and dates, which will be routed to a manager to review for approval.
Bring your procedures wiki to life with interactive checklists
Easily add checklists
You'll love how easy it is to add checklists to pages. Just enter in the text of the checklist item anywhere in the page, alongside regular text, and it'll instantly become a clickable checkbox for all of your staff to use.
Track Checklist Progress
Once started, whether a private checklist or shared, the checklist will be assigned to you so it never gets forgotten. Unfinished checklists will be highlighted in the system, and reminders emailed to you each day.
Send for Review
Once complete, you can send the checklist and any notes you entered to a department for further processing, or to a user for approval. All completed checklists are stored for easy retrieval.
Training Programs and Certification
Create quizzes, exams and other forms of certification to re-enforce your Policies & Procedures
Create staff assessments
Regularly training and testing will ensure that your staff remain knowledgeable and qualified for their work. Critical, especially with regards to security and safety, as well as maintaining quality of service your clients expect.
Create a certification path
Staff.Wiki lets you lock quizzes based on results of previous quizzes they have taken, providing a clear path to training and certification that encourages your staff to continually pursue professional skills development.
Enforce retake intervals
If a staff fails a quiz, you can specify how frequently they can retake it. For example you may want them to study the training or policy again and retest a week later. This can help discourage staff from trying different options until they pass.
Go Pro And Take It To The Next Level
Enterprise Edition comes with WorkflowFirst to automate your procedures
Installed on your own network, the Enterprise Edition lets you completely white-label the application, with your own logo, own colors, own tabs. Add forms with workflow to automate your procedures, and build your own reports. With SQL Server, IIS and Active Directory integration.
* For Cloud service, your account will be shared on a multi-tenant server. Transaction and usage limits will apply. Up to 1,000 submits per month, up to 10,000 page views per month, and 150Mb of bandwidth usage. Excess usage may result in the account being moved to a dedicated server at additional cost.