[enter date here]

Dear [enter member’s name here],

We, at (^Company^), believe in acting quickly in our member’s best interest. We recently became aware of an incident involving unauthorized access to certain member’s confidential information.

[describe here the incident in general terms]

We have taken steps to mitigate the incident and protect our member’s information from further risk. [describe here the steps taken by (^Company^) in general terms] 

This incident may have increased the probability of your information being used for fraudulent purposes. It is impossible to know with certainty whether you will experience trouble, but there are steps you can take to protect yourself. Here are some recommendations: 

1. Carefully review your account statements. If anything looks suspicious, promptly report the suspicious activity to (^Company^). 
2. Visit the Federal Trade Commission’s (FTC) web site or call their toll-free number to obtain identity theft guidance and to report suspected incidents of identity theft.
   http://www.ftc.gov/bcp/edu/microsites/idtheft//
   Phone: 1-877-438-4338 o TTY: 1-866-653-4261 
3. The Fair Credit Reporting Act allows you, under certain circumstances, to place a fraud alert in your consumer credit report. A fraud alert indicates to anyone requesting your credit file that you suspect you are a victim of fraud. Placing a fraud alert in your file entitles you to order one free copy of your credit report from each agency. Review your credit reports carefully for unauthorized inquiries or accounts you did not open. 

   TransUnion: Fraud Victim Assistance Division PO Box 6790 Fullerton, CA 92834-6790 
   1-800-680-7289 www.transunion.com 

   Equifax: PO Box 740241 Atlanta, GA 30374-0241 
   1-800-525-6285 www.equifax.com 

   Experian: PO Box 9554 Allen, TX 75013 
   1-888-397-3742 www.experian.com 

4. You will need to remain observant for the next 12 to 24 months in checking your accounts for suspicious activity. Promptly report incidents of suspected identity theft to (^Company^). 
5. It is recommended that you obtain credit reports periodically from each of the nationwide credit reporting agencies and have information relating to fraudulent transactions deleted. Subscription services are available that can provide notification to you anytime there are changes or inquiries in your credit record. 

Please do not hesitate to contact (^Company^) at 608-755-6065 or 800-779-5555 for assistance and information related to this incident. 
Sincerely, 

(^Company^)