An Incident Report is a record of a policy violation, accident or other type of event that needs to be recorded for investigation, analysis and remedial or disciplinary action. Easily accessible and efficient incident reporting and management can be an important aspect of enforcing the policies and procedures in your organization.
The Incident Report can be made by users either on a specific policy or procedure page, or independently of that by using the button on the Incidents Reports tab.
Note: The Incident Report functionality is on by default, but can be disabled on the Configuration tab by the system administrator if the functionality is not needed.
Because of the potential sensitivity of incident reports, Staff.Wiki has special features to ensure that such reports are secured. Users can only see those incident reports that were either raised by them, or involved them in some manner. For example an incident report is assigned to a specific user in the department for investigation or analysis, and will appear to them only once it is assigned.
Staff.Wiki provides the ability to record and manage these incidents, including the ability to invite others (such as witnesses) to provide additional information or remedial action suggestions.
The life cycle of an incident report goes through four stages:
- New - staff creates incident report
- Pending - assignee gathers info & investigates
- Complete - assignee concludes & determines actions to be taken
- Closed - incident is resolved
In this section we'll run through the typical processes involved in entering and managing an incident report.
Next Topic: Reporting an Incident
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Up Since 10/23/2020 2:58:01 PM